Client Services

Need Help? Travel Assistance? Claims Assistance?

Just call World Service Centre 24 hours a day, 7 days a week :

1-800-605-2282

As a member of an Executive Health Plan (Executive Health Options [EHO] or Executive Health Plans Economy [ICE]), you are entitled to services that are in addition to the benefits listed in your Lloyd’s of London insurance certificate. These additional services, as well as all claims and customer assistance services, are provided by the Plan Administrator, HCC Medical Insurance Services, LLC (HCCMIS). HCCMIS provides personal care through service specialists available 24 hours a day, 7 days a week to answer your questions and respond to your needs. Whether you have questions about selecting one of our plans or need service in relation to an existing plan, you will find our service team to be prompt, compassionate, and highly professional

In addition CAPCO Health Group offers this online portal where you can easily access additional  information. Through the links below you can research the best hospitals in the U.S. for your diagnosed condition. The portal also provides links to health information libraries and authoritative reports. 

Note that these services are not insurance benefits. Provision of any assistance service described here is not a guarantee of any insurance benefits.

Find a Doctor; Find a Hospital

If you are looking for the best U.S. hospitals to treat your specific condition, we offer a link to U.S. News & World Report's Best Hospitals survey. Hospitals in the U.S. are ranked by 16 adult specialties, plus children's hospitals. You can also find the hospitals rated best according to metropolitan area or search by hospital name or zip code. See also the Honour Roll of hospitals (the best of the best in the U.S.) 

Freedom of Choice

Executive Health Plans allow you to seek medical care from the provider of your choice. You and your physician have the freedom to choose the right care provider for you, whether in Canada, the U.S., or elsewhere. You are not limited to the PPO providers. 

Preferred Provider Organizations

You have access to comprehensive PPO healthcare networks within the U.S. If the U.S. care provider you have selected participates in a PPO network associated with Executive Health Plans, your coinsurance can be waived. For assistance with locating PPO providers, please contact the HCCMIS  World Service Centre or go to the link shown in the side column.  Network access is made available by CMN Inc., a Europ Assistance Company.

HCC Medical Insurance Services also offers an International Network. Access is made available by CMN Inc. HCCMIS World Service Centre will help you find a provider within the network  that suits your needs and will save you time and  money through direct billing.

Assistance Services

Medical Assistance / Travel Assistance 

Assistance services are provided to eligible participants of Executive Health Options and Atlas travel plans by ON CALL International. Contact World Service Centre for assistance. Note that travel and medical assistance services are not insurance benefits.